REPORT OUTLOOK
Market Size | CAGR | Dominating Region |
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USD 31.84 billion by 2029 | 14.1% | North America |
by Type | by Component | by Application |
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SCOPE OF THE REPORT
Healthcare CRM Market Overview
The Healthcare CRM Market is expected to grow at 14.1% CAGR from 2022 to 2029. It is expected to reach above USD 31.84 billion by 2029 from USD 9.72 billion in 2020.
Client Relationship Manager, or CRM is a class of commercial software used to manage customer services. Patients are the clients in the healthcare sector, while healthcare providers are the company. Healthcare CRMs are used by medical practices and healthcare organizations to strengthen patient engagement, increase patient access, and improve virtual treatment. Providers can simply deliver online telemedicine services to patients because to well-designed medical CRMs.
Health CRMs typically deployed in the cloud or on-premises as operational, analytical, and collaborative CRM. It includes a comprehensive patient management system, a dashboard and reporting system, caregiver management tools, and communication tools. Health CRM is used to schedule and track medical appointments and records the patient’s information, such as medical history, visits, prescriptions, and medical bills, into a holistic profile. It assists in maintaining an up-to-date database of patients with valuable insights and providing quality support to customers. As a result, they are widely used in hospitals, clinics, and diagnostic centres.
ATTRIBUTE | DETAILS |
Study period | 2020-2029 |
Base year | 2022 |
Estimated year | 2022 |
Forecasted year | 2022-2029 |
Historical period | 2018-2020 |
Unit | Value (USD BILLION) |
Segmentation | By Component, By Types of Software, By Function, By Organization Size, By Region |
By Type |
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By Component
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By Mode Of Delivery
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By Application
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By End-User
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By Region
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Implementing the appropriate tools and technology is required to support changing trends in marketing and customer relationship aspects. The healthcare CRM includes important components such as integrated patient records and the use of electronic records to facilitate various functions such as check-in, patient billing, and care which satisfy the demands and needs of the patients.
It is anticipated that market would expand as a result of the growing demand from patients for access to early treatment through home care, virtual care, mobile monitoring, and disease monitoring programs. The approach to consumer outreach and marketing approaches is expected to advance due to the changing dynamics and strategies of hospitals throughout the world as a result of the intense competition.
Additionally, a number of technology developments, like the incorporation of cloud computing, IoT, AI, ML, and machine learning with Health CRM platforms, are functioning as additional growth-inducing elements. Through chatbots and in-person conversations, these technologies provide patients high-quality virtual care, home care, and remote illness monitoring services. These technologies also help to reduce the amount of human labor required, which improves cost effectiveness, reduces the possibility of errors, and improves communications. Other factors, such as rising healthcare costs for the general public and protracted research and development (R&D) efforts, are predicted to fuel market expansion.
However, one of the primary factors expected to restrain market growth is the complexities associated with CRM application and high costs. Additionally, rising security threats and concerns about patient data privacy are factors that may limit market growth to a certain extent.
Improvements in user satisfaction, efficiency, and quality can all be made more accessible through integrated healthcare. Integrating a healthcare CRM system is a concept that combines healthcare delivery management with healthcare organizations involved in treatment, rehabilitation, health promotion, and diagnosis. Several companies are emerging in the healthcare CRM market and expanding their operations through product launches, acquisitions, partnerships, and joint ventures.
The COVID-19 pandemic had a significant impact on healthcare institutions. There was a steady and massive need for an integrated system to manage workflow and provide effective help and care to patients all around the world. The use of data technologies, analytical, and digitalization technologies has largely affected the healthcare IT business. The COVID-19 epidemic has compelled industry participants to focus on research & development in order to enhance and innovate in the Healthcare CRM market.
Healthcare CRM Market Segment Analysis
The healthcare CRM market is segmented based type, component, mode of delivery, application, end-user and region, global trends and forecast.
By type the market is divided into operational CRM, analytical CRM, and collaborative CRM; by component market is divided into solution and services; by mode of delivery market is divided into cloud-based, on-premise; by application market is divided into marketing, sales, customer service & support, and CRM analytics; by end-user market is divided into healthcare providers, healthcare payers, life sciences industry.
Based on type, the operational CRM segment captured a share of around 56.4% in 2018 and continues to lead the global industry. Operational CRM assists businesses in generating leads, converting leads into contacts, and providing the service infrastructure required to keep consumers. Analytical CRM allows businesses to better comprehend the data collected on consumers and their interactions with the company. Collaborative CRM bridges the information gap between teams and departments to deliver a seamless customer experience.
In terms of component, the software market is expected have the fastest growth with a CAGR of 14.1% during the forecast period.
Based on mode of delivery, the Cloud -based Model held the highest share of the Healthcare CRM market by mode of delivery. The section covers solutions that assist manage data on an as-needed basis through third-party provider hosts with the ability to scale up or down. Some of the primary drivers driving category development include an increase in cloud technology usage, increased digitization across healthcare, and actions by prominent corporations. In 2021, the On-premise Model category maintained a significant market share. Server hardware, software licenses, integration capabilities, and IT workers are examples of components housed in-house within an organization’s premises.
With a share of more than 20% in 2021, the sales sector led the worldwide Healthcare CRM market by application. It is also predicted to increase the most rapidly. Marketing and Customer Service and Support, on the other hand, are expected to increase at a rapid pace in the future years. This is due to the existence of multiple CRM systems in the market as well as initiatives implemented by industry participants.
Healthcare providers led the market by end user segment in 2021, accounting for more than 30% of the market. In contrast, the healthcare payer segment is predicted to expand the quickest in the foreseeable future. Payers include insurance companies; providers include hospitals, clinics, and different specialty facilities such as hospice care, long-term care, and life sciences firms such as pharmaceutical, biotechnology, and CROs (CROs). CRM solutions are expected to be more adopted in the Life Sciences Industry market.
Healthcare CRM Market Key Players
The healthcare CRM market key players include Oracle, Infor, Keona Health, Microsoft, Accenture, Salesforce, Healthgrades, SugarCRM, Influence Health, SAP SE, Creatio, Zoho Corporation, and others.
Recent Developments
24 January, 2023: SugarCRM, an AI-powered CRM platform, has launched new digital self-service capabilities to assist B2B sellers in providing “always-on” brand experiences to their customers.
1 February, 2023: The province of Nova Scotia, in collaboration with the Nova Scotia Health Authority (NSHA) and IWK Health (IWK), announced the signing of a new 10-year agreement with Oracle Cerner to implement an integrated electronic care record across the province for the province’s more than one million residents.
19 October 2022 Oracle Helps Healthcare Providers Improve Patient Care with Better Financial and Operational Planning
Who Should Buy? Or Key stakeholders
- Healthcare sector
- Service provider
- Research and development
- IT and telecommunication companies
- Healthcare companies.
- Hospitals, Clinics.
- Regulatory Authorities
- Others
Healthcare CRM Market Regional Analysis
The Healthcare CRM Market by region includes North America, Asia-Pacific (APAC), Europe, South America, and Middle East & Africa (MEA).
- North America: includes the US, Canada, Mexico
- Asia Pacific: includes China, Japan, South Korea, India, Australia, and Rest of APAC
- Europe: includes UK, Germany, France, Italy, Spain, and Rest of Europe
- South America: includes Brazil, Argentina, and Rest of South America
- Middle East & Africa: includes UAE, South Africa, and Rest of MEA
North America dominates the healthcare CRM market, and this trend is projected to continue during the forecast period. The established healthcare system, the rise in chronic illnesses, complex healthcare infrastructure, and the rise in demand for healthcare CRM, among other reasons, are driving the growth of this market in North America. Rising healthcare CRM product exhibits will also lead to greater acceptance of such goods and services, driving market development in North America. Furthermore, growing distribution agreements among major market participants for healthcare CRM distribution would contribute to increased adoption of healthcare CRM in healthcare organisations in the United States.
The Asia Pacific healthcare CRM solutions market will grow at the quickest rate between 2022 and 2029, owing to increased competition among businesses to retain existing clients while also reaching out to new ones. Improving healthcare infrastructure and rapid expansion in the healthcare IT industry will boost market size in Asia Pacific in the next years.
Key Market Segments: Healthcare CRM Market
Healthcare CRM Market by Type, 2020-2029, (USD Billion)
- Operational CRM
- Analytical CRM
- Collaborative CRM
Healthcare CRM Market by Component, 2020-2029, (USD Billion)
- Solution
- Services
Healthcare CRM Market by Mode of Delivery, 2020-2029, (USD Billion)
- Cloud-Based
- On-Premise
 Healthcare CRM Market by Application, 2020-2029, (USD Billion)
- Marketing
- Sales
- Customer Service & Support
- CRM Analytics
Healthcare CRM Market by End-User, 2020-2029, (USD Billion)
- Healthcare Providers
- Healthcare Payers
- Life Sciences Industry
Healthcare CRM Market by Region, 2020-2029, (USD Billion)
- North America
- Asia Pacific
- Europe
- South America
- Middle East and Africa
Important Countries In All Regions Are Covered.
Exactitude Consultancy Services Key Objectives:
- Increasing sales and market share
- Developing new technology
- Improving profitability
- Entering new markets
- Enhancing brand reputation
Key Question Answered
- What is the expected growth rate of the healthcare CRM market over the next 5 years?
- Who are the major players in the healthcare CRM market and what is their market share?
- What are the end-user industries driving demand for market and what is their outlook?
- What are the opportunities for growth in emerging markets such as Asia-Pacific, Middle East, and Africa?
- How is the economic environment affecting the healthcare CRM market, including factors such as interest rates, inflation, and exchange rates?
- What is the expected impact of government policies and regulations on the Healthcare CRM market?
- What is the current and forecasted size and growth rate of the global Healthcare CRM market?
- What are the key drivers of growth in the healthcare CRM market?
- Who are the major players in the market and what is their market share?
- What are the distribution channels and supply chain dynamics in the healthcare CRM market?
- What are the technological advancements and innovations in the healthcare CRM market and their impact on product development and growth?
- What are the regulatory considerations and their impact on the market?
- What are the challenges faced by players in the healthcare CRM market and how are they addressing these challenges?
- What are the opportunities for growth and expansion in the healthcare CRM market?
- What are the service offerings and specifications of leading players in the market?
Table of Content
- INTRODUCTION
- MARKET DEFINITION
- MARKET SEGMENTATION
- RESEARCH TIMELINES
- ASSUMPTIONS AND LIMITATIONS
- RESEARCH METHODOLOGY
- DATA MINING
- SECONDARY RESEARCH
- PRIMARY RESEARCH
- SUBJECT-MATTER EXPERTS’ ADVICE
- QUALITY CHECKS
- FINAL REVIEW
- DATA TRIANGULATION
- BOTTOM-UP APPROACH
- TOP-DOWN APPROACH
- RESEARCH FLOW
- DATA SOURCES
- DATA MINING
- EXECUTIVE SUMMARY
- MARKET OVERVIEW
- GLOBAL HEALTHCARE CRM MARKET OUTLOOK
- MARKET DRIVERS
- MARKET RESTRAINTS
- MARKET OPPORTUNITIES
- IMPACT OF COVID-19 ON HEALTHCARE CRM MARKET
- PORTER’S FIVE FORCES MODEL
- THREAT FROM NEW ENTRANTS
- THREAT FROM SUBSTITUTES
- BARGAINING POWER OF SUPPLIERS
- BARGAINING POWER OF CUSTOMERS
- DEGREE OF COMPETITION
- INDUSTRY VALUE CHAIN ANALYSIS
- GLOBAL HEALTHCARE CRM MARKET OUTLOOK
- GLOBAL HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
- OPERATIONAL CRM
- ANALYTICAL CRM
- COLLABORATIVE CRM
- GLOBAL HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
- SERVICE
- SOLUTION
- GLOBAL HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
- CLOUD-BASED
- ON-PREMISE
- GLOBAL HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
- MARKETING
- SALES
- CUSTOMER SERVICE & SUPPORT
- CRM ANALYTICS
- GLOBAL HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
- HEALTHCARE PROVIDERS
- HEALTHCARE PAYERS
- LIFE SCIENCES INDUSTRY
- GLOBAL HEALTHCARE CRM MARKET BY REGION (USD BILLION), 2020-2029
- NORTH AMERICA
- US
- CANADA
- MEXICO
- SOUTH AMERICA
- BRAZIL
- ARGENTINA
- REST OF SOUTH AMERICA
- EUROPE
- GERMANY
- UK
- FRANCE
- ITALY
- SPAIN
- REST OF EUROPE
- ASIA PACIFIC
- INDIA
- CHINA
- JAPAN
- SOUTH KOREA
- AUSTRALIA
- REST OF ASIA PACIFIC
- MIDDLE EAST AND AFRICA
- UAE
- SOUTH AFRICA
- REST OF MIDDLE EAST AND AFRICA
- NORTH AMERICA
- COMPANY PROFILES* (BUSINESS OVERVIEW, COMPANY SNAPSHOT, PRODUCTS OFFERED, RECENT DEVELOPMENTS)
- ORACLE
- INFOR
- KEONA HEALTH
- MICROSOFT
- ACCENTURE
- SALESFORCE
- HEALTHGRADES
- SUGARCRM
- INFLUENCE HEALTH
- SAP SE
- CREATIO
- ZOHO CORPORATION *THE COMPANY LIST IS INDICATIVE
 LIST OF TABLES
TABLE 1Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 2Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 3Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 4Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 5Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 6Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM MARKET BY REGION (USD BILLION), 2020-2029
TABLE 7Â Â Â Â Â Â Â Â Â NORTH AMERICA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 8Â Â Â Â Â Â Â Â Â NORTH AMERICA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 9Â Â Â Â Â Â Â Â Â NORTH AMERICA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 10Â Â Â Â Â Â Â NORTH AMERICA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 11Â Â Â Â Â Â Â NORTH AMERICA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 12Â Â Â Â Â Â Â NORTH AMERICA HEALTHCARE CRM MARKET BY COUNTRY (USD BILLION), 2020-2029
TABLE 13Â Â Â Â Â Â Â US HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 14Â Â Â Â Â Â Â US HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 15Â Â Â Â Â Â Â US HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 16Â Â Â Â Â Â Â US HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 17Â Â Â Â Â Â Â US HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 18Â Â Â Â Â Â Â CANADA HEALTHCARE CRM MARKET BY TYPE (BILLION), 2020-2029
TABLE 19Â Â Â Â Â Â Â CANADA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 20Â Â Â Â Â Â Â CANADA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 21Â Â Â Â Â Â Â CANADA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 22Â Â Â Â Â Â Â CANADA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 23Â Â Â Â Â Â Â MEXICO HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 24Â Â Â Â Â Â Â MEXICO HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 25Â Â Â Â Â Â Â MEXICO HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 26Â Â Â Â Â Â Â MEXICO HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 27Â Â Â Â Â Â Â MEXICO HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 28Â Â Â Â Â Â Â SOUTH AMERICA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 29Â Â Â Â Â Â Â SOUTH AMERICA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 30Â Â Â Â Â Â Â SOUTH AMERICA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 31Â Â Â Â Â Â Â SOUTH AMERICA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 32Â Â Â Â Â Â Â SOUTH AMERICA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 33Â Â Â Â Â Â Â SOUTH AMERICA HEALTHCARE CRM MARKET BY COUNTRY (USD BILLION), 2020-2029
TABLE 34Â Â Â Â Â Â Â BRAZIL HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 35Â Â Â Â Â Â Â BRAZIL HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 36Â Â Â Â Â Â Â BRAZIL HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 37Â Â Â Â Â Â Â BRAZIL HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 38Â Â Â Â Â Â Â BRAZIL HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 39Â Â Â Â Â Â Â ARGENTINA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 40Â Â Â Â Â Â Â ARGENTINA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 41Â Â Â Â Â Â Â ARGENTINA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 42Â Â Â Â Â Â Â ARGENTINA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 43Â Â Â Â Â Â Â ARGENTINA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 44Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 45Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 46Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 47Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 48Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE CRM MARKET BY END-USERN (USD BILLION), 2020-2029
TABLE 49Â Â Â Â Â Â Â ASIA -PACIFIC HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 50Â Â Â Â Â Â Â ASIA -PACIFIC HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 51Â Â Â Â Â Â Â ASIA -PACIFIC HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 52Â Â Â Â Â Â Â ASIA -PACIFIC HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 53Â Â Â Â Â Â Â ASIA -PACIFIC HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 54Â Â Â Â Â Â Â ASIA -PACIFIC HEALTHCARE CRM MARKET BY COUNTRY (USD BILLION), 2020-2029
TABLE 55Â Â Â Â Â Â Â INDIA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 56Â Â Â Â Â Â Â INDIA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 57Â Â Â Â Â Â Â INDIA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 58Â Â Â Â Â Â Â INDIA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 59Â Â Â Â Â Â Â INDIA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 60Â Â Â Â Â Â Â CHINA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 61Â Â Â Â Â Â Â CHINA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 62Â Â Â Â Â Â Â CHINA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 63Â Â Â Â Â Â Â CHINA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 64Â Â Â Â Â Â Â CHINA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 65Â Â Â Â Â Â Â JAPAN HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 66Â Â Â Â Â Â Â JAPAN HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 67Â Â Â Â Â Â Â JAPAN HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 68Â Â Â Â Â Â Â JAPAN HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 69Â Â Â Â Â Â Â JAPAN HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 70Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 71Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 72Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 73Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 74Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 75Â Â Â Â Â Â Â AUSTRALIA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 76Â Â Â Â Â Â Â AUSTRALIA HYBRID MODE OF DELIVERYBY COMPONENT (USD BILLION), 2020-2029
TABLE 77Â Â Â Â Â Â Â AUSTRALIA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 78Â Â Â Â Â Â Â AUSTRALIA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 79Â Â Â Â Â Â Â AUSTRALIA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 80Â Â Â Â Â Â Â REST OF ASIA PACIFIC HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 81Â Â Â Â Â Â Â REST OF ASIA PACIFIC HYBRID MODE OF DELIVERYBY COMPONENT (USD BILLION), 2020-2029
TABLE 82Â Â Â Â Â Â Â REST OF ASIA PACIFIC HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 83Â Â Â Â Â Â Â REST OF ASIA PACIFIC HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 84Â Â Â Â Â Â Â REST OF ASIA PACIFIC HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 85Â Â Â Â Â Â Â EUROPE HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 86Â Â Â Â Â Â Â EUROPE HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 87Â Â Â Â Â Â Â EUROPE HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 88Â Â Â Â Â Â Â EUROPE HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 89Â Â Â Â Â Â Â EUROPE HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 90Â Â Â Â Â Â Â EUROPE HEALTHCARE CRM MARKET BY COUNTRY (USD BILLION), 2020-2029
TABLE 91Â Â Â Â Â Â Â GERMANY HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 92Â Â Â Â Â Â Â GERMANY HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 93Â Â Â Â Â Â Â GERMANY HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 94Â Â Â Â Â Â Â GERMANY HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 95Â Â Â Â Â Â Â GERMANY HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 96Â Â Â Â Â Â Â UK HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 97Â Â Â Â Â Â Â UK HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 98Â Â Â Â Â Â Â UK HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 99Â Â Â Â Â Â Â UK HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 100Â Â Â Â Â UK HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 101Â Â Â Â Â FRANCE HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 102Â Â Â Â Â FRANCE HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 103Â Â Â Â Â FRANCE HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 104Â Â Â Â Â FRANCE HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 105Â Â Â Â Â FRANCE HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 106Â Â Â Â Â ITALY HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 107Â Â Â Â Â ITALY HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 108Â Â Â Â Â ITALY HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 109Â Â Â Â Â ITALY HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 110Â Â Â Â Â ITALY HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 111Â Â Â Â Â SPAIN HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 112Â Â Â Â Â SPAIN HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 113Â Â Â Â Â SPAIN HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 114Â Â Â Â Â SPAIN HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 115Â Â Â Â Â SPAIN HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 116Â Â Â Â Â REST OF EUROPE HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 117Â Â Â Â Â REST OF EUROPE HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 118Â Â Â Â Â REST OF EUROPE HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 119Â Â Â Â Â REST OF EUROPE HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 120Â Â Â Â Â REST OF EUROPE HEALTHCARE CRM MARKET BY END-USERN (USD BILLION), 2020-2029
TABLE 121Â Â Â Â Â MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 122Â Â Â Â Â MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 123Â Â Â Â Â MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 124Â Â Â Â Â MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 125Â Â Â Â Â MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 126Â Â Â Â Â MIDDLE EAST ABD AFRICA HEALTHCARE CRM MARKET BY COUNTRY (USD BILLION), 2020-2029
TABLE 127Â Â Â Â Â UAE HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 128Â Â Â Â Â UAE HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 129Â Â Â Â Â UAE HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 130Â Â Â Â Â UAE HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 131Â Â Â Â Â UAE HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 132Â Â Â Â Â SOUTH AFRICA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 133Â Â Â Â Â SOUTH AFRICA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 134Â Â Â Â Â SOUTH AFRICA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 135Â Â Â Â Â SOUTH AFRICA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 136Â Â Â Â Â SOUTH AFRICA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
TABLE 137Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY TYPE (USD BILLION), 2020-2029
TABLE 138Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY COMPONENT (USD BILLION), 2020-2029
TABLE 139Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY MODE OF DELIVERY (USD BILLION), 2020-2029
TABLE 140Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY APPLICATION (USD BILLION), 2020-2029
TABLE 141Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE CRM MARKET BY END-USER (USD BILLION), 2020-2029
LIST OF FIGURES
FIGURE 1Â Â Â Â Â Â Â Â Â Â Â Â MARKET DYNAMICS
FIGURE 2Â Â Â Â Â Â Â Â Â Â Â Â MARKET SEGMENTATION
FIGURE 3Â Â Â Â Â Â Â Â Â Â Â Â REPORT TIMELINES: YEARS CONSIDERED
FIGURE 4Â Â Â Â Â Â Â Â Â Â Â Â DATA TRIANGULATION
FIGURE 5Â Â Â Â Â Â Â Â Â Â Â Â BOTTOM-UP APPROACH
FIGURE 6Â Â Â Â Â Â Â Â Â Â Â Â TOP-DOWN APPROACH
FIGURE 7Â Â Â Â Â Â Â Â Â Â Â Â RESEARCH FLOW
FIGURE 8Â Â Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM BY TYPE, USD BILLION, 2020-2029
FIGURE 9Â Â Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM BY COMPONENT, USD BILLION, 2020-2029
FIGURE 10Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM BY MODE OF DELIVERY, USD BILLION, 2020-2029
FIGURE 11Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM BY APPLICATION, USD BILLION, 2020-2029
FIGURE 12Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM BY END-USER, USD BILLION, 2020-2029
FIGURE 13Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE CRM BY REGION, USD BILLION, 2020-2029
FIGURE 14          PORTER’S FIVE FORCES MODEL
FIGURE 15Â Â Â Â Â Â Â Â Â Â HEALTHCARE CRM MARKET BY TYPE 2021
FIGURE 16Â Â Â Â Â Â Â Â Â Â HEALTHCARE CRM MARKET BY COMPONENT 2021
FIGURE 17Â Â Â Â Â Â Â Â Â Â HEALTHCARE CRM MARKET BY MODE OF DELIVERY 2021
FIGURE 18Â Â Â Â Â Â Â Â Â Â HEALTHCARE CRM MARKET BY APPLICATION 2021
FIGURE 19Â Â Â Â Â Â Â Â Â Â HEALTHCARE CRM MARKET BY END-USER 2021
FIGURE 20Â Â Â Â Â Â Â Â Â Â HEALTHCARE CRM MARKET BY REGION 2021
FIGURE 21Â Â Â Â Â Â Â Â Â Â MARKET SHARE ANALYSIS
FIGURE 22Â Â Â Â Â Â Â Â Â Â ORACLE: COMPANY SNAPSHOT
FIGURE 23Â Â Â Â Â Â Â Â Â Â INFOR: COMPANY SNAPSHOT
FIGURE 24Â Â Â Â Â Â Â Â Â Â KEONA HEALTH: COMPANY SNAPSHOT
FIGURE 25Â Â Â Â Â Â Â Â Â Â MICROSOFT: COMPANY SNAPSHOT
FIGURE 26Â Â Â Â Â Â Â Â Â Â ACCENTURE: COMPANY SNAPSHOT
FIGURE 27Â Â Â Â Â Â Â Â Â Â SALESFORCE: COMPANY SNAPSHOT
FIGURE 28Â Â Â Â Â Â Â Â Â Â HEALTHGRADES: COMPANY SNAPSHOT
FIGURE 29Â Â Â Â Â Â Â Â Â Â SUGARCRM: COMPANY SNAPSHOT
FIGURE 30Â Â Â Â Â Â Â Â Â Â INFLUENCE HEALTH: COMPANY SNAPSHOT
FIGURE 31Â Â Â Â Â Â Â Â Â Â SAP SE: COMPANY SNAPSHOT
FIGURE 32Â Â Â Â Â Â Â Â Â Â CREATIO: COMPANY SNAPSHOT
FAQ
The Global healthcare CRM market size was valued at 9.72 billion in 2020.
A rise in aging population, and population suffering from chronic diseases such as heart attack, diabetes, and others are the key trends in the Global healthcare CRM market.
The Healthcare CRM Market key players include Oracle, Infor, Keona Health, Microsoft, Accenture, Salesforce, Healthgrades, SugarCRM, Influence Health, SAP SE, Creatio, Zoho Corporation and others.
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