Der globale Markt für Patientenerlebnistechnologie wird voraussichtlich von 2022 bis 2029 um durchschnittlich 15 % jährlich wachsen. Es wird erwartet, dass er von 12 Milliarden US-Dollar im Jahr 2020 auf über 42,21 Milliarden US-Dollar im Jahr 2029 ansteigt.
Patientenerfahrungstechnologie, auch als Patientenversorgungssoftware bekannt, bezieht sich auf Anwendungen, die von Gesundheitsorganisationen verwendet werden, um den gesamten Prozess der Arbeit mit Patienten zu optimieren. Sie umfasst interaktive Patientenversorgungssysteme (IPC), Fallmanagement und Engagement-Funktionen, die Krankenhäusern dabei helfen, die Mitarbeiterproduktivität zu verbessern und gleichzeitig ihren Patienten einen besseren Service zu bieten. Patientenerfahrungssoftware ermöglicht es Krankenhäusern, ein interaktives Erlebnis für Patienten zu schaffen, insbesondere in den Bereichen Terminplanung, Patientenregistrierung und Check-in-Prozesse. Sie hilft Gesundheitsorganisationen auch dabei, Verwaltungsaufgaben mithilfe von Cloud-basierten Lösungen zu automatisieren und gleichzeitig jedem Einzelnen an jedem Kontaktpunkt personalisierte Interaktionen zu bieten.
| ATTRIBUT | DETAILS |
| Studiendauer | 2020–2029 |
| Basisjahr | 2021 |
| Geschätztes Jahr | 2022 |
| Voraussichtliches Jahr | 2022–2029 |
| Historischer Zeitraum | 2018-2020 |
| Einheit | Wert (Milliarden USD) |
| Segmentierung | Nach Typ, nach Anwendung, nach Region |
| Nach Typ |
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| Nach Anwendung |
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| Nach Region |
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Die zunehmende Einführung neuester Technologien in Krankenhäusern und Gesundheitssystemen in allen Regionen zur Patientenbehandlung treibt die Nachfrage nach Software für die Patientenerfahrung an. Dies liegt daran, dass solche Lösungen dabei helfen, verschiedene Prozesse zu automatisieren, wodurch Arbeitsabläufe optimiert und die allgemeine Pflege verbessert werden. Es gibt einen steigenden Trend bei Patienten, sich stärker an ihrer eigenen Pflege zu beteiligen. Darüber hinaus erkennen Gesundheitsdienstleister zunehmend, wie wichtig es ist, eine positive Patientenerfahrung (PX) zu bieten, da dies erhebliche Auswirkungen auf Geschäftsergebnisse wie erhöhte Kundentreue, Mundpropaganda und Empfehlungen haben kann.
Die zunehmende Einführung von Patientenerfahrungstechnologie durch Gesundheitsorganisationen in Regionen wie den USA und Kanada aufgrund ihres starken Fokus auf die Verbesserung der allgemeinen Qualität der Patientenversorgung ist auf die strengen staatlichen Vorschriften in Bezug auf Datenschutz und Privatsphäre zurückzuführen, die von Organisationen, die vertrauliche Gesundheitsdaten von Patienten verarbeiten, die innerhalb ihrer geografischen Grenzen wohnen, verlangen, automatisierte Sicherheitsmaßnahmen einschließlich Verschlüsselungstechniken einzusetzen. Dies treibt die Nachfrage nach Softwarelösungen für die Patientenerfahrung usw. an.
Das Wachstum dieses Marktes wird durch Faktoren wie die günstigen staatlichen Vorschriften und Initiativen zur Förderung der Einführung von HCIT-Lösungen, die Vorteile von Lösungen für die Patientenvisite und die wachsende Zahl von Kooperationen und Partnerschaften zwischen den Beteiligten vorangetrieben. Allerdings dürften Faktoren wie die hohen Investitionen in die IT-Infrastruktur und der Mangel an qualifizierten IT-Fachkräften in der Gesundheitsbranche das Wachstum dieses Marktes im Prognosezeitraum bis zu einem gewissen Grad bremsen.
The Patient Experience Technology market size had crossed USD 12 Billion in 2020 and will observe a CAGR of more than 15% up to 2029 driven by the increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America held more than 38% of the patient experience technology market revenue share in 2020 due to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The upcoming trends in patient experience technology market are that the healthcare providers are increasingly realizing the importance of providing a positive Patient Experience (PX) as it can have a significant impact on business outcomes such as increased customer loyalty, word-of-mouth marketing, and referrals.
The global patient experience technology market registered a CAGR of 15% from 2022 to 2029. The interactive patient care systems segment was the highest revenue contributor to the market, with 5 billion in 2020, and is estimated to reach 16 billion by 2029, with a CAGR of 15.5%.
Key players profiled in the report include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
Leading application of patient experience technology market are hospitals. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America is expected to hold the largest market share in terms of revenue, during the forecast period. The growth is attributed to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The global patient experience technology market is segmented based on type, application and region. By type, the market is classified into Interactive Patient Care Systems (IPC), Patient Case Management, Patient Engagement, Patient Relationship Management (PRM). Interactive Patient Care Systems (IPC) is one of the key segments of the patient experience technology market. IPC systems are designed to provide interactive communication between patients and caregivers. These systems help in capturing real-time data from patients, which can be used for further analysis and improved treatment outcomes. IPC systems offer a range of features such as bedside registration, medication adherence monitoring, secure messaging, nurse call alerts, etc., that improve the quality of care provided to patients.
Patient case management software enables hospitals to track patient information, including test results and other data. These solutions are used for documentation purposes by doctors as well as nurses. The insights provided by these systems help hospital administrators in identifying the root cause of a problem within their healthcare system. This solution allows patients with complex medical conditions or multiple chronic illnesses to live at home through remote monitoring technologies that provide real-time alerts on vital vitals such as blood pressure, weight, glucose level, etc., which can be monitored from anywhere around the world via computer device or smartphone application.
Patient engagement software enables hospitals to build strong relationships with their patients. The main objective of patient engagement solutions is to improve communication and interaction between the healthcare provider and a patient, especially during a patient appointment or consultation process. This solution allows doctors to track a patient's progress throughout the care cycle. It also helps them in providing personalized treatment plans by considering all important data such as age, gender, medical history, family health history, medication details, etc., which can be obtained from electronic records maintained on an EMR (Electronic Medical Records) system or other databases available online.
By application, it is divided into Hospitals and Health Systems. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
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The patient experience technology market key players include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
To increase their market position, these businesses have implemented a variety of growth tactics. These companies are using expansion, new product development, mergers and acquisitions, and collaboration as important growth strategies to improve their product portfolio and geographical presence in order to meet the rising demand for patient experience technology from emerging economies.
Latin America is expected to hold the second-largest market share in terms of revenue, during the forecast period. The growth is attributed to Latin America's relatively low healthcare spending and an increasing number of private hospitals and clinics which are investing in inpatient experience software solutions for better quality care delivery at a reduced cost.
Europe is expected to account for the third-largest market share in terms of revenue, during the forecast period. The growth can be attributed to growing investments by leading players such as GE Healthcare (UK), McKesson Corporation (US), Allscripts (US) across Europe due to strict government regulations regarding data protection & privacy laws that require organizations to handle sensitive health records pertaining to patients residing within their geographical boundaries must deploy automated security measures including encryption techniques.
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