Se espera que el mercado global de tecnología de experiencia del paciente crezca a una tasa anual compuesta del 15 % entre 2022 y 2029. Se espera que alcance más de USD 42 210 millones para 2029 desde USD 12 000 millones en 2020.
La tecnología de experiencia del paciente, también conocida como software de atención al paciente, se refiere a las aplicaciones que utilizan las organizaciones de atención médica para agilizar todo el proceso de trabajo con los pacientes. Incluye sistemas interactivos de atención al paciente (IPC), gestión de casos y capacidades de participación, que ayudan a los hospitales a mejorar la productividad de los empleados y, al mismo tiempo, brindar un mejor servicio a sus pacientes. El software de experiencia del paciente permite a los hospitales crear una experiencia interactiva para los pacientes, especialmente en las áreas de programación de citas, registro de pacientes y procesos de registro. También ayuda a las organizaciones de atención médica a automatizar las tareas administrativas mediante soluciones basadas en la nube , al tiempo que brinda interacciones personalizadas a cada individuo en cada punto de contacto.
| ATRIBUTO | DETALLES |
| Periodo de estudio | 2020-2029 |
| Año base | 2021 |
| Año estimado | 2022 |
| Año pronosticado | 2022-2029 |
| Periodo histórico | 2018-2020 |
| Unidad | Valor (miles de millones de USD) |
| Segmentación | Por tipo, por aplicación, por región |
| Por tipo |
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| Por aplicación |
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| Por región |
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La creciente adopción de las últimas tecnologías por parte de los hospitales y los sistemas de salud en todas las regiones para gestionar a los pacientes está impulsando la demanda de software de experiencia del paciente. Esto se debe a que estas soluciones ayudan a automatizar diversos procesos, agilizando así los flujos de trabajo y mejorando la prestación general de la atención. Ha habido una tendencia creciente entre los pacientes a involucrarse más en su propia atención. Además, los proveedores de atención médica se están dando cuenta cada vez más de la importancia de proporcionar una experiencia del paciente (PX) positiva, ya que puede tener un impacto significativo en los resultados comerciales, como una mayor lealtad del cliente, el marketing de boca en boca y las referencias.
La creciente adopción de tecnología de experiencia del paciente por parte de organizaciones de atención médica en regiones como Estados Unidos y Canadá, debido a su gran enfoque en mejorar la calidad general de la atención brindada a los pacientes, se atribuye a las estrictas regulaciones gubernamentales con respecto a las leyes de privacidad y protección de datos que requieren que las organizaciones que manejan registros médicos confidenciales pertenecientes a pacientes que residen dentro de sus límites geográficos deben implementar medidas de seguridad automatizadas, incluidas técnicas de cifrado. Esto está impulsando la demanda de soluciones de software de experiencia del paciente, etc.
El crecimiento de este mercado está impulsado por factores como las regulaciones gubernamentales favorables y las iniciativas para promover la adopción de soluciones HCIT, las ventajas de las soluciones de rondas de pacientes y el creciente número de colaboraciones y asociaciones entre las partes interesadas. Sin embargo, se espera que factores como las altas inversiones en infraestructura de TI y la escasez de profesionales de TI capacitados en la industria de la salud limiten el crecimiento de este mercado en cierta medida durante el período de pronóstico.
The Patient Experience Technology market size had crossed USD 12 Billion in 2020 and will observe a CAGR of more than 15% up to 2029 driven by the increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America held more than 38% of the patient experience technology market revenue share in 2020 due to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The upcoming trends in patient experience technology market are that the healthcare providers are increasingly realizing the importance of providing a positive Patient Experience (PX) as it can have a significant impact on business outcomes such as increased customer loyalty, word-of-mouth marketing, and referrals.
The global patient experience technology market registered a CAGR of 15% from 2022 to 2029. The interactive patient care systems segment was the highest revenue contributor to the market, with 5 billion in 2020, and is estimated to reach 16 billion by 2029, with a CAGR of 15.5%.
Key players profiled in the report include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
Leading application of patient experience technology market are hospitals. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America is expected to hold the largest market share in terms of revenue, during the forecast period. The growth is attributed to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The global patient experience technology market is segmented based on type, application and region. By type, the market is classified into Interactive Patient Care Systems (IPC), Patient Case Management, Patient Engagement, Patient Relationship Management (PRM). Interactive Patient Care Systems (IPC) is one of the key segments of the patient experience technology market. IPC systems are designed to provide interactive communication between patients and caregivers. These systems help in capturing real-time data from patients, which can be used for further analysis and improved treatment outcomes. IPC systems offer a range of features such as bedside registration, medication adherence monitoring, secure messaging, nurse call alerts, etc., that improve the quality of care provided to patients.
Patient case management software enables hospitals to track patient information, including test results and other data. These solutions are used for documentation purposes by doctors as well as nurses. The insights provided by these systems help hospital administrators in identifying the root cause of a problem within their healthcare system. This solution allows patients with complex medical conditions or multiple chronic illnesses to live at home through remote monitoring technologies that provide real-time alerts on vital vitals such as blood pressure, weight, glucose level, etc., which can be monitored from anywhere around the world via computer device or smartphone application.
Patient engagement software enables hospitals to build strong relationships with their patients. The main objective of patient engagement solutions is to improve communication and interaction between the healthcare provider and a patient, especially during a patient appointment or consultation process. This solution allows doctors to track a patient's progress throughout the care cycle. It also helps them in providing personalized treatment plans by considering all important data such as age, gender, medical history, family health history, medication details, etc., which can be obtained from electronic records maintained on an EMR (Electronic Medical Records) system or other databases available online.
By application, it is divided into Hospitals and Health Systems. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
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The patient experience technology market key players include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
To increase their market position, these businesses have implemented a variety of growth tactics. These companies are using expansion, new product development, mergers and acquisitions, and collaboration as important growth strategies to improve their product portfolio and geographical presence in order to meet the rising demand for patient experience technology from emerging economies.
Latin America is expected to hold the second-largest market share in terms of revenue, during the forecast period. The growth is attributed to Latin America's relatively low healthcare spending and an increasing number of private hospitals and clinics which are investing in inpatient experience software solutions for better quality care delivery at a reduced cost.
Europe is expected to account for the third-largest market share in terms of revenue, during the forecast period. The growth can be attributed to growing investments by leading players such as GE Healthcare (UK), McKesson Corporation (US), Allscripts (US) across Europe due to strict government regulations regarding data protection & privacy laws that require organizations to handle sensitive health records pertaining to patients residing within their geographical boundaries must deploy automated security measures including encryption techniques.
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