Le marché mondial des technologies de l'expérience des patients devrait croître à un TCAC de 15 % entre 2022 et 2029. Il devrait atteindre plus de 42,21 milliards USD d'ici 2029, contre 12 milliards USD en 2020.
La technologie de l'expérience patient, également connue sous le nom de logiciel de soins aux patients, fait référence aux applications utilisées par les organisations de soins de santé pour rationaliser l'ensemble du processus de travail avec les patients. Elle comprend des systèmes interactifs de soins aux patients (IPC), la gestion des cas et des capacités d'engagement, qui aident les hôpitaux à améliorer la productivité des employés tout en offrant un meilleur service à leurs patients. Les logiciels d'expérience patient permettent aux hôpitaux de créer une expérience interactive pour les patients, en particulier dans les domaines de la planification des rendez-vous, de l'enregistrement des patients et des processus d'enregistrement. Ils aident également les organisations de soins de santé à automatiser les tâches administratives à l'aide de solutions basées sur le cloud tout en offrant des interactions personnalisées à chaque individu à chaque point de contact.
| ATTRIBUT | DÉTAILS |
| Période d'étude | 2020-2029 |
| Année de base | 2021 |
| Année estimée | 2022 |
| Année prévue | 2022-2029 |
| Période historique | 2018-2020 |
| Unité | Valeur (en milliards USD) |
| Segmentation | Par type, par application, par région |
| Par type |
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| Par application |
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| Par région |
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L’adoption croissante des dernières technologies par les hôpitaux et les systèmes de santé de toutes les régions pour la gestion des patients stimule la demande de logiciels d’expérience patient. En effet, ces solutions aident à automatiser divers processus, rationalisant ainsi les flux de travail et améliorant la prestation globale des soins. On constate une tendance croissante chez les patients à s’impliquer davantage dans leurs propres soins. En outre, les prestataires de soins de santé sont de plus en plus conscients de l’importance d’offrir une expérience patient positive (PX) car elle peut avoir un impact significatif sur les résultats commerciaux tels que la fidélisation accrue des clients, le marketing de bouche à oreille et les recommandations.
L'adoption croissante de la technologie de gestion de l'expérience patient par les organisations de soins de santé dans des régions telles que les États-Unis et le Canada en raison de leur forte concentration sur l'amélioration de la qualité globale des soins fournis aux patients est attribuée aux réglementations gouvernementales strictes concernant les lois sur la protection des données et la confidentialité qui obligent les organisations à gérer les dossiers médicaux sensibles concernant les patients résidant dans leurs limites géographiques et à déployer des mesures de sécurité automatisées, notamment des techniques de cryptage. Cela alimente la demande de solutions logicielles pour l'expérience patient, etc.
La croissance de ce marché est tirée par des facteurs tels que les réglementations et initiatives gouvernementales favorables visant à promouvoir l'adoption de solutions HCIT, les avantages des solutions de tournées de patients et le nombre croissant de collaborations et de partenariats entre les parties prenantes. Cependant, des facteurs tels que les investissements élevés dans l'infrastructure informatique et la pénurie de professionnels informatiques qualifiés dans le secteur de la santé devraient freiner dans une certaine mesure la croissance de ce marché au cours de la période de prévision.
The Patient Experience Technology market size had crossed USD 12 Billion in 2020 and will observe a CAGR of more than 15% up to 2029 driven by the increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America held more than 38% of the patient experience technology market revenue share in 2020 due to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The upcoming trends in patient experience technology market are that the healthcare providers are increasingly realizing the importance of providing a positive Patient Experience (PX) as it can have a significant impact on business outcomes such as increased customer loyalty, word-of-mouth marketing, and referrals.
The global patient experience technology market registered a CAGR of 15% from 2022 to 2029. The interactive patient care systems segment was the highest revenue contributor to the market, with 5 billion in 2020, and is estimated to reach 16 billion by 2029, with a CAGR of 15.5%.
Key players profiled in the report include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
Leading application of patient experience technology market are hospitals. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America is expected to hold the largest market share in terms of revenue, during the forecast period. The growth is attributed to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The global patient experience technology market is segmented based on type, application and region. By type, the market is classified into Interactive Patient Care Systems (IPC), Patient Case Management, Patient Engagement, Patient Relationship Management (PRM). Interactive Patient Care Systems (IPC) is one of the key segments of the patient experience technology market. IPC systems are designed to provide interactive communication between patients and caregivers. These systems help in capturing real-time data from patients, which can be used for further analysis and improved treatment outcomes. IPC systems offer a range of features such as bedside registration, medication adherence monitoring, secure messaging, nurse call alerts, etc., that improve the quality of care provided to patients.
Patient case management software enables hospitals to track patient information, including test results and other data. These solutions are used for documentation purposes by doctors as well as nurses. The insights provided by these systems help hospital administrators in identifying the root cause of a problem within their healthcare system. This solution allows patients with complex medical conditions or multiple chronic illnesses to live at home through remote monitoring technologies that provide real-time alerts on vital vitals such as blood pressure, weight, glucose level, etc., which can be monitored from anywhere around the world via computer device or smartphone application.
Patient engagement software enables hospitals to build strong relationships with their patients. The main objective of patient engagement solutions is to improve communication and interaction between the healthcare provider and a patient, especially during a patient appointment or consultation process. This solution allows doctors to track a patient's progress throughout the care cycle. It also helps them in providing personalized treatment plans by considering all important data such as age, gender, medical history, family health history, medication details, etc., which can be obtained from electronic records maintained on an EMR (Electronic Medical Records) system or other databases available online.
By application, it is divided into Hospitals and Health Systems. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
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The patient experience technology market key players include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
To increase their market position, these businesses have implemented a variety of growth tactics. These companies are using expansion, new product development, mergers and acquisitions, and collaboration as important growth strategies to improve their product portfolio and geographical presence in order to meet the rising demand for patient experience technology from emerging economies.
Latin America is expected to hold the second-largest market share in terms of revenue, during the forecast period. The growth is attributed to Latin America's relatively low healthcare spending and an increasing number of private hospitals and clinics which are investing in inpatient experience software solutions for better quality care delivery at a reduced cost.
Europe is expected to account for the third-largest market share in terms of revenue, during the forecast period. The growth can be attributed to growing investments by leading players such as GE Healthcare (UK), McKesson Corporation (US), Allscripts (US) across Europe due to strict government regulations regarding data protection & privacy laws that require organizations to handle sensitive health records pertaining to patients residing within their geographical boundaries must deploy automated security measures including encryption techniques.
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