글로벌 환자 경험 기술 시장은 2022년부터 2029년까지 15% CAGR로 성장할 것으로 예상됩니다. 2020년 120억 달러에서 2029년까지 422억 1천만 달러 이상으로 성장할 것으로 예상됩니다.
환자 경험 기술, 즉 환자 케어 소프트웨어는 의료 기관에서 환자와 함께 일하는 전체 프로세스를 간소화하는 데 사용하는 애플리케이션을 말합니다. 여기에는 대화형 환자 케어 시스템(IPC), 사례 관리 및 참여 기능이 포함되어 있어 병원이 환자에게 더 나은 서비스를 제공하는 동시에 직원 생산성을 개선하는 데 도움이 됩니다. 환자 경험 소프트웨어를 통해 병원은 특히 약속 일정, 환자 등록 및 체크인 프로세스 분야에서 환자를 위한 대화형 경험을 만들 수 있습니다. 또한 클라우드 기반 솔루션을 사용하여 의료 기관이 관리 작업을 자동화하는 동시에 모든 접점에서 각 개인에게 개인화된 상호 작용을 제공하는 데 도움이 됩니다.
| 기인하다 | 세부 |
| 학습 기간 | 2020-2029 |
| 기준년도 | 2021 |
| 추정 연도 | 2022 |
| 예상 연도 | 2022-2029 |
| 역사적 기간 | 2018-2020 |
| 단위 | 가치(10억 달러) |
| 분할 | 유형별, 응용 프로그램별, 지역별 |
| 유형별로 |
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| 응용 프로그램으로 |
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| 지역별로 |
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지역 전체의 병원과 의료 시스템에서 환자를 관리하기 위해 최신 기술을 점점 더 많이 도입함에 따라 환자 경험 소프트웨어에 대한 수요가 증가하고 있습니다. 이러한 솔루션은 다양한 프로세스를 자동화하여 워크플로를 간소화하고 전반적인 치료 제공을 개선하는 데 도움이 되기 때문입니다. 환자들 사이에서 자신의 치료에 더 많이 참여하는 추세가 증가하고 있습니다. 또한 의료 서비스 제공자는 긍정적인 환자 경험(PX)을 제공하는 것의 중요성을 점점 더 깨닫고 있습니다. 이는 고객 충성도 증가, 입소문 마케팅, 추천과 같은 비즈니스 결과에 상당한 영향을 미칠 수 있기 때문입니다.
미국과 캐나다와 같은 지역의 의료 기관에서 환자 경험 기술을 점점 더 많이 도입하고 있는 것은 환자에게 제공되는 치료의 전반적인 질을 개선하는 데 중점을 두고 있기 때문인데, 이는 데이터 보호 및 개인 정보 보호법에 관한 엄격한 정부 규정에 기인합니다. 이 규정에 따라 조직은 지리적 경계 내에 거주하는 환자와 관련된 민감한 건강 기록을 처리해야 하며 암호화 기술을 포함한 자동화된 보안 조치를 구축해야 합니다. 이는 환자 경험 소프트웨어 솔루션 등에 대한 수요를 촉진하고 있습니다.
이 시장의 성장은 HCIT 솔루션 도입을 촉진하기 위한 유리한 정부 규제 및 이니셔티브, 환자 순회 솔루션의 이점, 이해 관계자 간의 협업 및 파트너십 증가와 같은 요인에 의해 주도됩니다. 그러나 IT 인프라에 대한 높은 투자와 의료 산업의 숙련된 IT 전문가 부족과 같은 요인은 예측 기간 동안 이 시장의 성장을 어느 정도 제한할 것으로 예상됩니다.
The Patient Experience Technology market size had crossed USD 12 Billion in 2020 and will observe a CAGR of more than 15% up to 2029 driven by the increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America held more than 38% of the patient experience technology market revenue share in 2020 due to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The upcoming trends in patient experience technology market are that the healthcare providers are increasingly realizing the importance of providing a positive Patient Experience (PX) as it can have a significant impact on business outcomes such as increased customer loyalty, word-of-mouth marketing, and referrals.
The global patient experience technology market registered a CAGR of 15% from 2022 to 2029. The interactive patient care systems segment was the highest revenue contributor to the market, with 5 billion in 2020, and is estimated to reach 16 billion by 2029, with a CAGR of 15.5%.
Key players profiled in the report include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
Leading application of patient experience technology market are hospitals. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
North America is expected to hold the largest market share in terms of revenue, during the forecast period. The growth is attributed to the increasing adoption of patient experience software by healthcare organizations across regions such as Canada and US due to their high focus on improving the overall quality of care provided to patients.
The global patient experience technology market is segmented based on type, application and region. By type, the market is classified into Interactive Patient Care Systems (IPC), Patient Case Management, Patient Engagement, Patient Relationship Management (PRM). Interactive Patient Care Systems (IPC) is one of the key segments of the patient experience technology market. IPC systems are designed to provide interactive communication between patients and caregivers. These systems help in capturing real-time data from patients, which can be used for further analysis and improved treatment outcomes. IPC systems offer a range of features such as bedside registration, medication adherence monitoring, secure messaging, nurse call alerts, etc., that improve the quality of care provided to patients.
Patient case management software enables hospitals to track patient information, including test results and other data. These solutions are used for documentation purposes by doctors as well as nurses. The insights provided by these systems help hospital administrators in identifying the root cause of a problem within their healthcare system. This solution allows patients with complex medical conditions or multiple chronic illnesses to live at home through remote monitoring technologies that provide real-time alerts on vital vitals such as blood pressure, weight, glucose level, etc., which can be monitored from anywhere around the world via computer device or smartphone application.
Patient engagement software enables hospitals to build strong relationships with their patients. The main objective of patient engagement solutions is to improve communication and interaction between the healthcare provider and a patient, especially during a patient appointment or consultation process. This solution allows doctors to track a patient's progress throughout the care cycle. It also helps them in providing personalized treatment plans by considering all important data such as age, gender, medical history, family health history, medication details, etc., which can be obtained from electronic records maintained on an EMR (Electronic Medical Records) system or other databases available online.
By application, it is divided into Hospitals and Health Systems. The increasing adoption of the latest technologies by hospitals and health systems across regions for managing patients is propelling the demand for patient experience software.
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The patient experience technology market key players include Epic MyChart Bedside, Spok, Access Care Planning (formerly Mobizio), Getwell, athenaCoordinator, eClinicalWorks, SimplePractice, Luma Health, Allscripts, ChiroTouch, Phreesia, DrChrono, SoftClinic, Solutionreach, WebPT, RevenueWell, Weave, Salesforce Health Cloud, patientNOW, PracticeSuite.
To increase their market position, these businesses have implemented a variety of growth tactics. These companies are using expansion, new product development, mergers and acquisitions, and collaboration as important growth strategies to improve their product portfolio and geographical presence in order to meet the rising demand for patient experience technology from emerging economies.
Latin America is expected to hold the second-largest market share in terms of revenue, during the forecast period. The growth is attributed to Latin America's relatively low healthcare spending and an increasing number of private hospitals and clinics which are investing in inpatient experience software solutions for better quality care delivery at a reduced cost.
Europe is expected to account for the third-largest market share in terms of revenue, during the forecast period. The growth can be attributed to growing investments by leading players such as GE Healthcare (UK), McKesson Corporation (US), Allscripts (US) across Europe due to strict government regulations regarding data protection & privacy laws that require organizations to handle sensitive health records pertaining to patients residing within their geographical boundaries must deploy automated security measures including encryption techniques.
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