REPORT OUTLOOK
Market Size | CAGR | Dominating Region |
---|---|---|
USD 673.5 billion | 10.2 % | North America |
By Provider Service | By Payer Service | By Life Science Service |
---|---|---|
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SCOPE OF THE REPORT
Healthcare BPO Market Overview
The global healthcare BPO market is expected to grow at 10.2 % CAGR from 2022 to 2029. It is expected to reach above USD 673.5 billion by 2029 from USD 281 billion in 2020.
Healthcare business process outsourcing (BPO) refers to a strategy used by healthcare organisations to select and delegate specific business-related operations to third-party vendors. It aids in the processing of claims, the analysis of patient data and enrollment, strategic planning, and the management of accounts, business acquisition, and billings. This, in turn, helps healthcare organisations reduce errors and unauthorized data access, improve workflow, and provide quality services to patients while lowering operational costs. At the moment, healthcare BPO is classified based on the various service types it provides, such as front-end and back-end.
ATTRIBUTE | DETAILS |
Study period | 2020-2029 |
Base year | 2021 |
Estimated year | 2022 |
Forecasted year | 2022-2029 |
Historical period | 2018-2020 |
Unit | Value (USD Billion) |
Segmentation | By Provider Service, Payer Service, Life Science Service |
By Provider Service |
|
By Payer Service |
|
By Life Science Service |
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One of the primary factors driving the healthcare BPO market’s growth is the significant expansion of the healthcare sector, as well as the rising prevalence of various cardiovascular diseases, particularly among the growing geriatric population. As a result, the number of hospital admissions around the world is increasing. Furthermore, rising consumer awareness about the availability of various health insurance plans and telehealth services is supporting market growth. Other growth-inducing factors include rapid technological advancements and the integration of cloud-based BPO solutions in hospitals and clinics for implementing global service delivery models at cost-effective rates.
Furthermore, numerous favourable initiatives undertaken by government bodies of various nations for adopting BPO strategy for verifying insurance plans, filling, claiming, examining codding errors, and ensuring data security as a result of the increasing instances of data breaches are contributing to market growth. Other factors, such as widespread use of electronic health records (EHR) and electronic medical records (EMR) for recording patient health information, as well as significant collaborations among key players, are contributing to the market’s positive outlook.
Healthcare services have been constantly evolving to balance the multiple aspects of managing operational costs, company bottom lines, and regulations all with the goal of improving patient outcomes. In the face of ever-decreasing bottom lines and budget constraints, the constant desire to improve patient and customer experiences has given rise to new business models. The relentless efforts to make healthcare services more customer-centric and to empower patient-doctor interactions are driving the healthcare BPO market.
The growing role of healthcare business process outsourcing partners’ services in improving patient care, boosting health outcomes, and assisting healthcare providers in cost-optimization has strengthened their business proposition. The healthcare BPO market has a diverse ecosystem of players. BPO services are used to outsource a wide range of time-consuming tasks, which helps to reduce operational costs. Research and development, manufacturing, sales, and analytics are just a few of the key end users. Medical coding and billing, claims processing, and data processing services are common areas where healthcare services are sought in the healthcare BPO market.
Technology firms in emerging economies, including those with a strong presence in healthcare IT, have focused on tapping into the enormous revenue streams in developed countries. These countries’ healthcare providers prefer to outsource claims processing in order to increase productivity. A trend that is increasing the attractiveness of services in the healthcare BPO market is the growing adoption of omnichannel customer service strategies by healthcare providers in order to provide a consistent experience across all customer channels.
Healthcare BPO Market Segment Analysis
The global healthcare BPO market is segmented by provider service, payer service, life science service and region.
The market is divided into three segments based on provider service: revenue cycle management, patient enrollment & strategic planning, and patient care. Medical transcription, medical imaging, and device monitoring are sub-segments of the patient care segment. The revenue cycle management segment is expected to grow the most. This can be attributed to an increase in the number of instances of loss during billing and faulty reimbursement processes. These procedures consume a significant amount of time for hospital personnel. When these issues are outsourced, they are resolved efficiently by professionals, saving time.
Claims management, integrated front-end services & back-office operations, member management, product development and business acquisition, provider management, care management, billing & accounts management services, and HR services are the market segments based on payer service. The product development and business acquisition segment are expected to grow the most. This is due to an increase in the number of people purchasing insurance and health plans. As a result, providers must seek advice on how to mitigate the associated risks.
The market is divided into three segments based on life science, manufacturing services, R&D services, and non-clinical services. Non-clinical services are further classified as sales & marketing service, SCM, and other non-clinical services. The non-clinical services segment is expected to experience the greatest growth. This can be attributed to pricing pressures as well as the need for large field forces.
Healthcare BPO Market Players
The healthcare BPO market key players include Accenture, Accretive Health, Genpact Ltd, Infosys BPO Ltd, Cognizant Technology Solutions Corp., Tata Consultancy Services Ltd., Lonza Group AG, Xerox Corp, Quintiles, Inc., and IQVIA.
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Healthcare BPO Market Regional Analysis
The healthcare BPO market by region includes North America, Asia-Pacific (APAC), Europe, South America, and Middle East & Africa (MEA).
- North America: includes the US, Canada, Mexico
- Asia Pacific: includes China, Japan, South Korea, India, Australia, ASEAN and Rest of APAC
- Europe: includes UK, Germany, France, Italy, Spain, Russia, and Rest of Europe
- South America: includes Brazil, Argentina and Rest of South America
- Middle East & Africa: includes Turkey, UAE, Saudi Arabia, South Africa, and Rest of MEA
North America is expected to have the largest market share. This is due to the presence of a strong reimbursement system as well as highly skilled professionals. The Asia Pacific region is expected to grow significantly. This can be attributed to the region’s larger population as well as significant growth in skill development. For healthcare BPO service providers based in developing economies, North America has been the focus of their attention. The trend of healthcare providers and payers adopting healthcare BPO services to optimize operational costs and improve patient outcomes has created enormous opportunities. Over the last few decades, the United States and Canada have been a hotbed of opportunities for healthcare BPO players. The increasing use of AI in disease diagnosis is a major trend that has resulted in massive revenue streams in the regional market. Europe and Asia Pacific are also important regions.
Key Market Segments: Healthcare BPO Market
Healthcare BPO Market by Provider Service, 2020-2029, (USD Million)
- Revenue Cycle Management
- Patient Enrollment
- Patient Care
- Medical Transcription
- Medical Imaging
- Device Monitoring
Healthcare BPO Market by Payer Service, 2020-2029, (USD Million)
- Claims Management
- Product Development & Business Acquisition (PDBA)
- Member Management
- Provider Management
- Care Management
- Integrated Front-End Services And Back-Office Operations
- Billing And Accounts Management Services
- HR Services
Healthcare BPO Market by Science Service, 2020-2029, (USD Million)
- Manufacturing
- R&D
- Non-Clinical Services
Healthcare BPO Market by Region, 2020-2029, (USD Million)
- North America
- Europe
- Asia Pacific
- South America
- Middle East And Africa
Important Countries In All Regions Are Covered.
Key Question Answered
- What is the current size of the healthcare BPO market?
- What are the key factors influencing the growth of healthcare BPO?
- What is the major end-use industry for healthcare BPO?
- Who are the major key players in the healthcare BPO market?
- Which region will provide more business opportunities for healthcare BPO in future?
- Which segment holds the maximum share of the healthcare BPO market?
Table of Content
- Introduction
- Market Definition
- Market Segmentation
- Research Timelines
- Assumptions and Limitations
- Research Methodology
- Data Mining
- Secondary Research
- Primary Research
- Subject-Matter Experts’ Advice
- Quality Checks
- Final Review
- Data Triangulation
- Bottom-Up Approach
- Top-Down Approach
- Research Flow
- Data Sources
- Data Mining
- Executive Summary
- Market Overview
- Global Healthcare BPO Market Outlook
- Market Drivers
- Market Restraints
- Market Opportunities
- Impact of Covid-19 On Healthcare BPO Market
- Porter’s five forces model
- Threat from new entrants
- Threat from substitutes
- Bargaining power of suppliers
- Bargaining power of customers
- Degree of competition
- Industry value chain Analysis
- Global Healthcare BPO Market Outlook
- Global Healthcare BPO Market by Provider Service
- Revenue Cycle Management
- Patient Enrollment
- Patient Care
- Medical Transcription
- Medical Imaging
- Device Monitoring
- Global Healthcare BPO Market by Payer Service
- Claims Management
- Product Development & Business Acquisition (PDBA)
- Member Management
- Provider Management
- Care Management
- Integrated Front-End Services and Back-office Operations
- Billing and accounts management services
- HR Services
- Global Healthcare BPO Market by Life Science Service
- Manufacturing
- R&D
- Non-Clinical Services
- Global Healthcare BPO Market by Region
- North America
- US
- Canada
- Mexico
- South America
- Brazil
- Argentina
- Colombia
- Rest Of South America
- Europe
- Germany
- UK
- France
- Italy
- Spain
- Russia
- Rest Of Europe
- Asia Pacific
- India
- China
- Japan
- South Korea
- Australia
- South-East Asia
- Rest Of Asia Pacific
- Middle East and Africa
- UAE
- Saudi Arabia
- South Africa
- Rest Of Middle East and Africa
- North America
- Company Profiles*(Business Overview, Company Snapshot, Setup Provider Services Offered, Recent Developments)
- ACCENTURE
- COGNIZANT
- TATA CONSULTANCY SERVICES
- XEROX CORPORATION
- WNS (HOLDINGS) LIMITED
- NTT DATA CORPORATION
- IQVIA
- MPHASIS
- GENPACT
- WIPRO
- INFOSYS BPM
- FIRSTSOURCE SOLUTIONS *The Company List Is Indicative
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LIST OF TABLES
TABLE 1Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 2Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 3Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 4Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY REGION (USD MILLIONS) 2020-2029
TABLE 5Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â NORTH AMERICA HEALTHCARE BPO MARKET BY COUNTRY (USD MILLIONS) 2019-2028
TABLE 6Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â US HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 7Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â US HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 8Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â US HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 9Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â CANADA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 10Â Â Â Â Â Â Â Â Â Â Â Â Â CANADA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 11Â Â Â Â Â Â Â Â Â Â Â Â Â CANADA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 12Â Â Â Â Â Â Â Â Â Â Â Â Â MEXICO HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 13Â Â Â Â Â Â Â Â Â Â Â Â Â MEXICO HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 14Â Â Â Â Â Â Â Â Â Â Â Â Â MEXICO HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 15Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH AMERICA HEALTHCARE BPO MARKET BY COUNTRY (USD MILLIONS) 2019-2028
TABLE 16Â Â Â Â Â Â Â Â Â Â Â Â Â BRAZIL HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 17Â Â Â Â Â Â Â Â Â Â Â Â Â BRAZIL HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 18Â Â Â Â Â Â Â Â Â Â Â Â Â BRAZIL HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 19Â Â Â Â Â Â Â Â Â Â Â Â Â ARGENTINA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 20Â Â Â Â Â Â Â Â Â Â Â Â Â ARGENTINA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 21Â Â Â Â Â Â Â Â Â Â Â Â Â ARGENTINA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 22Â Â Â Â Â Â Â Â Â Â Â Â Â COLOMBIA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 23Â Â Â Â Â Â Â Â Â Â Â Â Â COLOMBIA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 24Â Â Â Â Â Â Â Â Â Â Â Â Â COLOMBIA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 25Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 26Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 27Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF SOUTH AMERICA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 28Â Â Â Â Â Â Â Â Â Â Â Â Â ASIA-PACIFIC HEALTHCARE BPO MARKET BY COUNTRY (USD MILLIONS) 2019-2028
TABLE 29Â Â Â Â Â Â Â Â Â Â Â Â Â INDIA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 30Â Â Â Â Â Â Â Â Â Â Â Â Â INDIA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 31Â Â Â Â Â Â Â Â Â Â Â Â Â INDIA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 32Â Â Â Â Â Â Â Â Â Â Â Â Â CHINA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 33Â Â Â Â Â Â Â Â Â Â Â Â Â CHINA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 34Â Â Â Â Â Â Â Â Â Â Â Â Â CHINA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 35Â Â Â Â Â Â Â Â Â Â Â Â Â JAPAN HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 36Â Â Â Â Â Â Â Â Â Â Â Â Â JAPAN HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 37Â Â Â Â Â Â Â Â Â Â Â Â Â JAPAN HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 38Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 39Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 40Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH KOREA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 41Â Â Â Â Â Â Â Â Â Â Â Â Â AUSTRALIA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 42Â Â Â Â Â Â Â Â Â Â Â Â Â AUSTRALIA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 43Â Â Â Â Â Â Â Â Â Â Â Â Â AUSTRALIA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 44Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH-EAST ASIA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 45Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH-EAST ASIA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 46Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH-EAST ASIA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 47Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF ASIA PACIFIC HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 48Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF ASIA PACIFIC HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 49Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF ASIA PACIFIC HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 50Â Â Â Â Â Â Â Â Â Â Â Â Â EUROPE HEALTHCARE BPO MARKET BY COUNTRY (USD MILLIONS) 2019-2028
TABLE 51Â Â Â Â Â Â Â Â Â Â Â Â Â GERMANY HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 52Â Â Â Â Â Â Â Â Â Â Â Â Â GERMANY HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 53Â Â Â Â Â Â Â Â Â Â Â Â Â GERMANY HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 54Â Â Â Â Â Â Â Â Â Â Â Â Â UK HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 55Â Â Â Â Â Â Â Â Â Â Â Â Â UK HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 56Â Â Â Â Â Â Â Â Â Â Â Â Â UK HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 57Â Â Â Â Â Â Â Â Â Â Â Â Â FRANCE HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 58Â Â Â Â Â Â Â Â Â Â Â Â Â FRANCE HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 59Â Â Â Â Â Â Â Â Â Â Â Â Â FRANCE HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 60Â Â Â Â Â Â Â Â Â Â Â Â Â ITALY HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 61Â Â Â Â Â Â Â Â Â Â Â Â Â ITALY HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 62Â Â Â Â Â Â Â Â Â Â Â Â Â ITALY HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 63Â Â Â Â Â Â Â Â Â Â Â Â Â SPAIN HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 64Â Â Â Â Â Â Â Â Â Â Â Â Â SPAIN HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 65Â Â Â Â Â Â Â Â Â Â Â Â Â SPAIN HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 66Â Â Â Â Â Â Â Â Â Â Â Â Â RUSSIA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 67Â Â Â Â Â Â Â Â Â Â Â Â Â RUSSIA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 68Â Â Â Â Â Â Â Â Â Â Â Â Â RUSSIA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 69Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF EUROPE HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 70Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF EUROPE HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 71Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF EUROPE HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 72Â Â Â Â Â Â Â Â Â Â Â Â Â MIDDLE EAST AND AFRICA HEALTHCARE BPO MARKET BY COUNTRY (USD MILLIONS) 2019-2028
TABLE 73Â Â Â Â Â Â Â Â Â Â Â Â Â UAE HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 74Â Â Â Â Â Â Â Â Â Â Â Â Â UAE HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 75Â Â Â Â Â Â Â Â Â Â Â Â Â UAE HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 76Â Â Â Â Â Â Â Â Â Â Â Â Â SAUDI ARABIA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 77Â Â Â Â Â Â Â Â Â Â Â Â Â SAUDI ARABIA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 78Â Â Â Â Â Â Â Â Â Â Â Â Â SAUDI ARABIA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 79Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH AFRICA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 80Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH AFRICA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 81Â Â Â Â Â Â Â Â Â Â Â Â Â SOUTH AFRICA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
TABLE 82Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE BPO MARKET BY PROVIDER SERVICE (USD MILLIONS) 2020-2029
TABLE 83Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE BPO MARKET BY PAYER SERVICE (USD MILLIONS) 2020-2029
TABLE 84Â Â Â Â Â Â Â Â Â Â Â Â Â REST OF MIDDLE EAST AND AFRICA HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER (USD MILLIONS) 2020-2029
LIST OF FIGURES
FIGURE 1Â Â Â Â Â Â Â MARKET DYNAMICS
FIGURE 2Â Â Â Â Â Â Â MARKET SEGMENTATION
FIGURE 3Â Â Â Â Â Â Â REPORT TIMELINES: YEARS CONSIDERED
FIGURE 4Â Â Â Â Â Â Â DATA TRIANGULATION
FIGURE 5Â Â Â Â Â Â Â BOTTOM-UP APPROACH
FIGURE 6Â Â Â Â Â Â Â TOP-DOWN APPROACH
FIGURE 7Â Â Â Â Â Â Â RESEARCH FLOW
FIGURE 8Â Â Â Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY PROVIDER SERVICE, USD MILLION, 2020-2029
FIGURE 9Â Â Â Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY PAYER SERVICE, USD MILLION, 2020-2029
FIGURE 10Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY LIFE SCIENCE SERVICER, USD MILLION, 2020-2029
FIGURE 11Â Â Â Â GLOBAL HEALTHCARE BPO MARKET BY REGION, USD MILLION, 2020-2029
FIGURE 12    PORTER’S FIVE FORCES MODEL
FIGURE 13Â Â Â Â NORTH AMERICA HEALTHCARE BPO MARKET SNAPSHOT
FIGURE 14Â Â Â Â EUROPE HEALTHCARE BPO MARKET SNAPSHOT
FIGURE 15Â Â Â Â ASIA PACIFIC HEALTHCARE BPO MARKET SNAPSHOT
FIGURE 16Â Â Â Â SOUTH AMERICA HEALTHCARE BPO MARKET SNAPSHOT
FIGURE 17Â Â Â Â MIDDLE EAST & AFRICA HEALTHCARE BPO MARKET SNAPSHOT
FIGURE 18Â Â Â Â ACCENTURE: COMPANY SNAPSHOT
FIGURE 19Â Â Â Â COGNIZANT: COMPANY SNAPSHOT
FIGURE 20Â Â Â Â TATA CONSULTANCY SERVICES: COMPANY SNAPSHOT
FIGURE 21Â Â Â Â XEROX CORPORATION: COMPANY SNAPSHOT
FIGURE 22Â Â Â Â WNS (HOLDINGS) LIMITED: COMPANY SNAPSHOT
FIGURE 23Â Â Â Â NTT DATA CORPORATION: COMPANY SNAPSHOT
FIGURE 24Â Â Â Â IQVIA: COMPANY SNAPSHOT
FIGURE 25Â Â Â Â MPHASIS: COMPANY SNAPSHOT
FIGURE 26Â Â Â Â GENPACT: COMPANY SNAPSHOT
FIGURE 27Â Â Â Â WIPRO: COMPANY SNAPSHOT
FIGURE 28Â Â Â Â INFOSYS BPM: COMPANY SNAPSHOT
FIGURE 29Â Â Â Â FIRSTSOURCE SOLUTIONS: COMPANY SNAPSHOT
FAQ
The Healthcare BPO market size had crossed USD 281 Billion in 2020 and will observe a CAGR of more than 12% up to 2029 due to growing outsourcing in the pharma and biopharma industries, need to curtail the escalating healthcare costs and rising demand for niche services.
North America held more than 50% of the healthcare BPO market revenue share in 2021 and will witness expansion. Factors such as increased pressure to reduce costs and improve services and changing government regulations are driving the growth of the healthcare BPO market in North America. In the US, pharmaceutical companies are facing significant pressures related to drug prices as the Medicare Prescription Drug Coverage offers prescription drug coverage to everyone with Medicare.
The upcoming trends in healthcare BPO market are artificial intelligence and machine learning. They will help healthcare BPO service providers to bring about major breakthroughs, as artificial intelligence also plays an important role in the discovery of drugs for chronic diseases such as cancer. Due to its capabilities, AI significantly reduces the time taken to bring a cancer-combatting drug to the market, which will lead to significant growth in the healthcare BPO services market.
The global Healthcare BPO market registered a CAGR of 12% from 2022 to 2029. Pharmaceutical companies are increasingly focusing on partnering with established and emerging AI-driven companies to leverage the power of AI-based solutions for boosting their drug discovery programs. The increasing number of drugs developed will impact the CRO services market due to the increasing number of clinical trials and research on them. Such factors will help to boost the market up.
Healthcare business process outsourcing allows healthcare facilities to contract their non-core activities to an external party and focus on their core competencies. Growth of this market is attributed to the growing outsourcing in the pharma and biopharma industries, need to curtail the escalating healthcare costs, rising demand for niche services, and the need for structured processes and documentation in the healthcare industry.
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